Personalization Policy
Affiorezuna
At Affiorezuna, we specialize in handcrafted, personalized products made specifically for your special moments. Please review the following personalization guidelines carefully before placing your order.
📝 Providing Personalization Details
When placing an order, you may be asked to provide personalization details such as:
• Names
• Dates
• Custom text or notes
• Design selections
• Quantity information
It is the customer’s responsibility to ensure that all personalization details are entered correctly and exactly as desired.
This includes spelling, capitalization, punctuation, and date formats.
👀 Design & Proofing
• Within 24 hours of your order, we email you a free digital proof showing your names and date on the design you chose
• You can request changes to your proof as many times as you like, free of charge
• If we don’t hear back within 24 hours of sending a proof, it is treated as approved so your order can ship on time
• We produce items exactly as shown in your approved proof
If you have special formatting requests or questions, we strongly recommend contacting us before placing your order.
⛔ Changes & Cancellations
Because our products are made to order:
• Personalization details cannot be changed once production has started
• Orders cannot be canceled after production begins
• Requests to change names, dates, or text after your proof is approved cannot be guaranteed
🔎 Responsibility for Errors
Affiorezuna is not responsible for:
• Misspellings or incorrect information provided by the customer
• Formatting preferences (font size, layout spacing, line breaks)
• Design choices selected at checkout
Please double-check all personalization fields carefully before completing your purchase, and review your proof carefully before approving it.
✅ Our Commitment to Quality
If there is an error caused by our production team (incorrect personalization compared to what was submitted), we will gladly:
• Replace the item at no additional cost or
• Offer an appropriate resolution after review
To report an issue:
• Contact us within 48 hours of delivery
• Include your order number and clear photos
❤️ A Final Note
Personalized products are meant to be meaningful and unique.
Taking a moment to carefully review your details ensures we can create something truly special for you.
If you have any questions before ordering, we’re always happy to help.
📧 info@affiorezuna.com